Lead Generation Tools
on time - on budget - online
Help your online visitors find what they need before they get frustrated and leave your site. Lead generation tools such as Live chat and click-to-talk offer a true online conversion solution.
There's never been a better way to:
Increase online sales
Provide customer support
Reduce operating costs
Provide visitors with immediate assistance. Explain product options, and answer support-related questions-while customers are still on your site.
Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they're about to abandon your site.
Use canned answers to easily respond to routine questions and chat with multiple visitors concurrently.
See in real time who's on your site and what pages they're clicking through.
Get city, state, chat history, connection type, IP address, history of visits to your site, and much more.
Track visitors who exhibit buying behavior; invite them to chat if they abandon an order or shopping cart.
Identify visitors who arrive on your site in response to marketing campaigns and initiatives.
Co-Browsing and Joint Form-Fill:
Help customers navigate through your site and complete forms or trouble-tickets.
Provide hands-on assistance with co-browsing and joint form-fill features.
Push relevant pages to visitors to up-sell and cross-sell orders.
Get real-time insight into all marketing campaigns that drive visitors to your site.
Get in-depth details about visitors - grouped by each campaign - the minute they arrive on site.
Use immediate campaign feedback; implement any enhancements needed.
Provide better customer service and maximize up-selling and cross-selling opportunities.
Optimize online marketing campaigns with Web traffic and conversion reports.
Complete view of visitor activity, referral sources, keyword analysis.
Track leads and sales conversions to see which sources refer the most profitable visitors to your site.
Quick and easy one-time setup
Built-in high security with SAS70 Type II certification
Extremely reliable - 99.95% uptime
Unlimited chats, transcript search and chat transfers
User-friendly tools to increase productivity
Customer service available 24/7 - call anytime for assistance.
A strategic partner of CMTC, RK Global offers a highly competitive pricing structure for members of the Small Manufacturers Advantage® program. Contact your SMA consultant for pricing to improve your online presence today.